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At PurrMorsel, we want to make every order simple, reliable, and convenient. We carefully prepare each order and work with trusted shipping partners to deliver your pet supplies safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Time

Our estimated delivery time is:

7–14 business days

Delivery times may vary depending on your location, local carrier operations, customs processing, weather conditions, and other circumstances beyond our reasonable control.

The estimated delivery time begins after your order has been processed and shipped.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to become available or update in the carrier's system.

If you have any questions regarding your shipment, please contact:

deng68986@outlook.com

Customs & Import Duties

Depending on your destination, your order may be subject to local taxes, customs duties, or import fees.

Any applicable charges imposed by local authorities are the responsibility of the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

deng68986@outlook.com

Our customer service team will assist you in checking the status of your shipment.

At PurrMorsel, we want you and your pets to be happy with your purchase.

If you are not completely satisfied with your order, we offer a 30-day free return policy for eligible products.

30-Day Free Returns

You may request a return within 30 days of receiving your order.

Eligible items must generally be:

• Unused and in their original condition
• Clean and free from damage
• Returned with original packaging where applicable
• Suitable for resale

Free Return Shipping

For eligible returns, PurrMorsel provides free return shipping.

Please contact us before sending your item back so that we can provide the appropriate return instructions.

How to Request a Return

Please contact us at:

deng68986@outlook.com

Please include:

• Your order number
• The item you would like to return
• The reason for the return
• Photos, if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide further instructions.

Exchanges

We also offer free exchanges within 30 days for eligible items.

If you would like to exchange a product for another size, color, or available item, please contact us before returning the original product.

Exchange availability is subject to stock.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging.

We will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or cannot be safely resold.

This may include certain:

• Used pet hygiene products
• Opened consumable products
• Personalized items
• Products clearly marked as non-returnable

If you are unsure whether your item is eligible for return, please contact us before sending it back.